Dedicated Call Center Support for Financial Aid Inquiries

This contract involves operating a dedicated inbound call center specifically designed to assist students and parents with inquiries related to financial aid, including verification questions, document status updates, and technical support issues. The service is contracted under NAICS code 561422, indicating facilities support services, and is scoped as a subcontract effort for Delgado Community College in Louisiana. The contract aims to provide a reliable communication channel to enhance the financial aid process user experience by addressing concerns and resolving issues efficiently. The solicitation was posted on May 15, 2026, with a response deadline set for June 3, 2026, at 8:00 PM. The contract does not indicate any set-aside requirements or specific organization types eligible to bid. While detailed location and contact information are not provided, the primary agency managing the contract is a community college within the Louisiana state system. The role of the call center is critical in supporting operational functions related to financial aid, ensuring timely assistance to students and parents through dedicated staff trained in managing financial aid documentation and technical queries.