This Solicitation opportunity from California was posted on August 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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DEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS) COMPREHENSIVE QUALITY ASSURANCE CASE MANAGEMENT SOFTWARE, MAINTENANCE AND SUPPORT

Closed

DPARC-0679State & Local

Submission Closed09/24/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The County of Riverside is soliciting quotations for a comprehensive Quality Assurance Case Management Software solution, including maintenance and support services, for the Department of Public Social Services. The system will support the Self Sufficiency Division, In-Home Supportive Services, and Foster Care programs to improve the quality, compliance, and efficiency of administering public assistance such as TANF, SNAP/CalFresh, Medi-Cal, and General Assistance. The software must be capable of supporting up to 5,000 employees and include strategic consulting, performance analytics, and technical support. The County may require a virtual or in-person demonstration of the software based on a predefined agenda prior to selecting a vendor. The contract requires strict adherence to data security standards, including AES-256 and TLS 1.2+ encryption, and mandates that all sensitive personal, health, or financial data be stored and processed within the United States. Technical requirements include support for SAML and OAuth SSO protocols and a requirement for data to be provided in a non-proprietary ZIP format upon termination. The award will be based on a variety of factors, including overall purchase price, adherence to specifications, and customer support quality, though the County is not legally bound to accept the lowest offer. Submissions are due by September 24, 2026, via PublicPurchase.com and must include proof of insurance, Secretary of State registration, and applicable business affidavits.

General Info

Riverside County seeks QA case management software and support for DPSS by September 2026.

Agency

California → County of Riverside

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(1)

RFQ DPARC-0679 Comprehensive Quality Assurance Case Management Software Maintenance and Support

PDF•rfq

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 14

Solicitation

Response DeadlineSep 24

Deadline has passed

Submission Closed

09/24/2026, 08:30:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → County of Riverside

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → County of Riverside

Office AddressN/A

Contacts

Verenice Ramirez

contact@example.gov

+1 (555) 000-0000

Full Description

The County of Riverside Purchasing and Fleet Services Department, on behalf of Department of Public Social Services (DPSS) is soliciting quotations from qualified vendors to provide Quality Assurance Case Management Software, Maintenance and Support Services for DPSS’s Self Sufficiency Division (SSD), In-Home Supportive Services (IHSS), and Foster Care. SSD is responsible for the administration of social assistance programs to help vulnerable adults and children in need of health care, food, shelter, clothing, and other program support. IHSS provides in-home assistance to eligible aged, blind, or disabled individuals so they can remain safely in their own homes instead of entering institutional care. Foster Care provides temporary, safe, and stable out-of-home care for children who cannot remain safe with their families until they can be reunified or placed in a permanent home. DPSS is seeking a comprehensive software solution to assist the SSD, IHSS, and Foster Care staff with improving work quality and efficiency. The system must be capable of supporting up to 5,000 DPSS employees who may require access to the software. The software will support DPSS with improving the quality, compliance, oversight, and efficiency of administering public assistance programs—particularly Temporary Aid to Needy Families (TANF) Supplemental Nutrition Assistance Program (SNAP)/CalFresh, Medi-Cal, Child Care, IHSS, Foster Care, and General Assistance programs through technology-enabled solutions, strategic consulting, and performance analytics. In addition, we are seeking consultation/technical support to better access the functions and capabilities within the system. The County of Riverside reserves the right to require a virtual or in-person demonstration of the proposed software prior to the selection of a vendor. The date and location will be agreed upon by both the County and the Bidder. The content of the demonstration will be predefined to satisfy certain requirements set forth by the County. All participating vendors must follow the predefined agenda of the demonstration.