Detainee Telephone Services at primary ICE facilities and pro-bono telephone services at all over 72 hour facilities.

Each year, the Department of Homeland Security (DHS) United States Immigration and Customs Enforcement (ICE), undertakes immigration enforcement actions involving hundreds of thousands of foreign nationals. These actions include the arrest, detention, and removal from the United States of foreign nationals who are in violation of the Immigration and Nationality Act (INA). These violations include: losing legal status by failing to abide by the terms and conditions of entry, or by engaging in crimes such as terrorist activity violent crimes, document fraud, and drug smuggling. Responsibility for the enforcement of immigration laws within the interior United States rests with the United States Immigration and Customs Enforcement (ICE). Detainees are held at Service Processing Centers (SPCs), Contract Detention Facilities (CDFs), (normally - Primary Detention Facilities) and State/local government facilities (Inter-Governmental Service Agreement facilities-IGSA) (normally - Secondary Detention Facilities) located throughout the US and US Territories. ICE National Detention Standards (NDS) guarantees all detainees free telephone access to ICE identified entities. These ICE identified entities include foreign Embassies, Consulates, Immigration Courts and approved pro bono and community based free immigration legal service providers. The DTS-IV vendor provides this free telephone access at all ICE identified - over 72 hour Inter-governmental Services Agreement (IGSA) facilities and at ICE Primary locations. The DTS-IV vendor accomplishes this contractual requirement by hosting a - pro-bono network which allows all ICE detainees access to identified entities. The DTS-IV vendor hosts this pro-bono platform at no cost to ICE or to the detainees. In return, the telephone vendor receives all debit card and collect calling revenue from ICE primary locations. As this is a $0 cost contract, this is the only revenue the telephone vendor receives. Currently, all ICE Primary facilities allow detainees controlled access to the PCS operated telephone system to make both outgoing debit-card, collect and free pro-bono calls. Only free pro-bono calls are accomplished at ICE Secondary facilities. None of these sites allow for incoming calls. The DTS supports all current requirements of the ICE Detention Standards - Telephone Access (National Detention Standards of September 2000 or as Amended). The DTS-V offeror will work closely with the Contracting Officer, the Contracting Officer's Technical Representative (COTR), and ICE/DRO Agency Technical Representatives (ATR) acting as support staff.