DIGITAL ENGAGEMENT SOLUTION (DES) AND RELATED SERVICES

The South Carolina Education Lottery Commission is seeking a qualified vendor to develop and implement a Digital Engagement Solution that modernizes its existing Player Rewards Program into a seamless, fully integrated digital platform. This solution must support real-time transaction processing, enhance player interaction, and strictly comply with all applicable regulatory standards and industry best practices to ensure integrity and trustworthiness across all digital touchpoints. The contract aims to elevate customer experience through personalized engagement, data-driven insights, and secure, scalable technology that aligns with the Lottery’s operational and compliance obligations. Proposals must be submitted by September 1, 2026, and inquiries should be directed to Ashley Kennedy-Shell, the primary point of contact, via email or phone. The solicitation is open to all qualified offerors without set-aside restrictions and will be evaluated based on technical capability, compliance readiness, and the ability to deliver a cohesive digital ecosystem. Performance of all contracted services is expected to occur within South Carolina, and the solution must be capable of interfacing smoothly with the Lottery’s current infrastructure while enabling future growth and adaptability.