Digital Tool Integration (Forms, Chatbots, Analytics)

The contract titled Digital Tool Integration Forms, Chatbots, Analytics seeks to enhance public engagement by integrating third-party digital tools including online forms, live chat services, and analytics platforms into existing government systems. This subcontract is issued by WorkSafeNB under the Government of Canada, targeting technology vendors capable of deploying seamless, secure, and scalable digital solutions that improve accessibility and responsiveness for public users in New Brunswick. The solicitation is open until May 11, 2026, with a NAICS code of 541519 indicating it falls under Other Computer Related Services, emphasizing custom software integration rather than off-the-shelf product sales. Performance of the work will take place in New Brunswick, aligning with the provincial government’s goals to modernize public service delivery through digital innovation. The contractor is expected to ensure compatibility with current infrastructure, maintain data privacy and security standards, and provide ongoing support for the integrated tools. While no specific set-aside provisions are indicated, interested parties must submit responses by the deadline to qualify for consideration, with all activity governed by federal procurement guidelines and public service obligations.