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Tier II-IV Technical Support Services

Active

State & Local

Response Deadline12/15/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity for the Maryland Transportation Authority involves providing Tier II, III, and IV technical support services to assist prime contractors with debt collection projects. The scope of work focuses on performing advanced technical troubleshooting and resolving complex issues related to collection software to ensure consistent system uptime. The selected provider will utilize remote support tools and ticketing systems to deliver software problem solutions and manage technical tickets. This procurement falls under NAICS code 541519, with a response deadline set for December 15, 2026.

General Info

Agency

Maryland Transportation Authority

NAICS

541519 - Other Computer Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059513.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SV-00211711 Debt Collection Services for Out of State Tolls and Violations

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Timeline

PostedOct 27

subcontract

Response DeadlineDec 15

Submission deadline

Response Deadline

12/15/2026, 07:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyMaryland Transportation Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland Transportation Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs advanced technical troubleshooting and Tier II, III, and IV support for prime contractors on Maryland Transportation Authority (MDTA) debt collection projects. Resolves complex technical issues related to collection software and provides information on software problem solutions. Utilizes remote support tools and ticketing systems. Delivers resolved technical tickets and maintained system uptime.

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