SV-00211711 Debt Collection Services for Out of State Tolls and Violations

The Maryland Transportation Authority (MDTA) is soliciting debt collection services for delinquent toll payments and other debts owed by owners of vehicles registered outside of Maryland, including those from other U.S. states, territories, Canada, and Mexico. The selected contractor will manage debt portfolios using multi-channel engagement platforms such as phone, mail, digital communications, and online portals. The contract is structured for an initial three-year term with a unilateral option for a two-year renewal. Award decisions will be based on the most advantageous proposal, with technical factors, specifically offeror experience and capabilities, receiving greater weight than financial factors. Contractual requirements include adherence to Maryland law, PCI DSS or SOC security standards, and the NIST cybersecurity framework. The contractor must remit collections to the MDTA via daily ACH deposits and provide monthly invoicing for commission fees, along with required reporting by the fifth business day of each month. Proposals must be submitted in two volumes, with the financial proposal requested only from qualified offerors after technical evaluations. Key administrative requirements include the provision of performance and payment bonds, compliance with Maryland Living Wage requirements, and the submission of a corporate diversity addendum.