Request for Proposals - City of Chandler Debt Collection Services for Fire Department Ambulance Transportation; FR7-946-5062

The City of Chandler is seeking a qualified third-party debt collection agency to recover patient responsibility balances for ambulance transport services provided by the Fire Department. The selected contractor will manage approximately 120 to 150 accounts monthly, specifically targeting balances exceeding 25.00 dollars that have been aged 120 days or more. The contract follows a contingency-based fee model, where payment is a percentage of the total debt collected based on the age of the account. The base term of the agreement is two years, running from February 1, 2027, to January 31, 2029, with the possibility of three additional two-year extensions and a final discretionary extension of 60 days by the City. Proposals are due by November 3, 2026, at 4:00 p.m. local Arizona time and must be submitted via email to Procurement Officer Christian Jonson. Evaluation is heavily weighted toward the method of approach (50%) and qualifications and experience (20%), with a strong emphasis on HIPAA compliance, Fair Debt Collection Practices Act training, and specialized EMS billing experience. The agency must provide an annual compliance attestation, including a current Arizona Collection Agency License, and adhere to strict data security and destruction protocols. Key deliverables include the immediate remittance of collected funds on a weekly, bi-weekly, or monthly schedule and the provision of comprehensive annual KPI reports.