Municipal Accounts Receivable Collection Services, RFP # 005 - 2026

The Town of Riverdale Park, Maryland, is soliciting proposals for municipal accounts receivable collection services to recover delinquent funds, including automated enforcement citations, parking violations, code enforcement fines, business license fees, tax balances, and permit fees. The contract is for an initial one-year term beginning December 1, 2026, with the option for two one-year extensions. Qualified proposers must have a minimum of seven years in business and provide references for similar work completed within the last five years. The selection process is managed by a Review Committee that evaluates proposals based on pricing, experience, qualifications, capacity, financial resources, and past performance. The financial structure is based on a contingency fee model for accounts categorized by their delinquency period (0 to 180 days and over 180 days), along with a per-check fee for returned checks; separate administrative or placement fees are prohibited. The contractor must remit 100 percent of gross collections to the Town monthly by the 15th of the following month, with contingency fees invoiced separately for payment within 30 days. Strict compliance with federal and Maryland state laws is required, alongside rigorous cybersecurity standards, including PCI-DSS compliance, multi-factor authentication, and data encryption. The contractor must also maintain comprehensive insurance coverages, including professional liability, cyber liability, and fidelity/crime insurance.