Dispatch and Scheduling Operations

The contract requires the operation of a 24/7 dispatch center responsible for managing ride scheduling, driver assignment, real-time vehicle tracking, and immediate issue resolution for veterans utilizing transportation services through VA systems, including VetRide. The provider must ensure seamless integration with existing VA infrastructure to maintain data accuracy, regulatory compliance, and uninterrupted service availability around the clock. This subcontract supports the Department of Veterans Affairs’ mission to provide reliable, accessible transportation for eligible veterans by coordinating logistics through a sophisticated, responsive operational hub. The solicitation is classified under NAICS code 561320, indicating it pertains to travel arrangement and reservation services, and is issued by the 248-NETWORK Contract Office 8 under the Department of Veterans Affairs. The opportunity is open for submission until July 24, 2026, with no set-aside designation specified. The place of performance and point of contact details are not provided, but successful bidders must be prepared to support nationwide or large-scale VA transportation networks with scalable technology and trained personnel capable of handling high-volume, time-sensitive dispatch operations in alignment with federal and VA standards.