ServiceNow BNJ and Sole Source

The Department of Justice, through the Justice Management Division’s Procurement Services Staff, is consolidating eleven existing standalone ServiceNow contracts into a single Enterprise License Agreement Blanket Purchase Agreement to streamline procurement, reduce administrative overhead, and eliminate redundant markups. This action is justified as a sole source acquisition because ServiceNow is a proprietary, brand-name solution with no interchangeable alternatives, and Carahsoft Technology Corp. is the authorized GSA Master Distributor and reseller, validated as of January 7, 2026. The resulting BPA covers a comprehensive portfolio of ServiceNow modules including ITSM, ITOM, ITAM, CSM, SECOPS, IRM, HRSD, Employee, Enterprise Architect, App Engine, GEN AI, Source to Pay Operations, EAM, Indoor Mapping, ERP, WSD, FSM, Services Training, Workflow Data Fabric, and AI Control Tower, ensuring enterprise-wide standardization across DOJ components. The contract has an estimated value of $100 million over a five-year period, structured as a base year plus four option years, with flat pricing throughout the term to avoid future cost escalations. Current DOJ ServiceNow spending is approximately $16 million, and the consolidated agreement leverages GSA OneGov Strategy discounts, including significant reductions such as 70% off ITSM PRO and ITSM PRO PLUS SKUs and 40% off standard IT modules, to achieve substantial savings. The procurement is performed under NAICS code 513210, with the contracting office located in Washington, DC, and Marie Headley listed as the primary point of contact. No detailed pricing line items, evaluation factors, delivery schedules, or special requirements are provided beyond the determination of sole source justification and the scope of the bundled enterprise license.