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This Solicitation opportunity from Ohio was posted on September 24, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

DoT - Uplinx VoiP software

Closed
RFQ031284State & Local

Contract Overview

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The contract pertains to the procurement of Uplinx VoIP software for the Ohio Department of Technology, with a total estimated value ranging from $50,000 to $150,000. It includes two key items: a one-year license for the Phone Control Tool, valid from November 18, 2025, to November 17, 2026, and a one-year license for the Report Tool, also covering a single professional license within the same period. The solicitation was posted on September 24, 2025, with a response deadline of October 1, 2025, under the NAICS code 541519, which covers other computer related services. The contract is intended for State and Local Government entities in Ohio and is managed by the Department of Technology. Further details and the solicitation can be accessed through the provided online portal.

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyOhio → The Department of Technology
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Item code #PCT-ENT-1YR Phone Control Tool - 1yr. License Type - Term 11/18/2025 - 11/17/2026 ---- Item Code # RT-PRO-1YR Report Tool - 1 licenses - Professional - Term 11/18/2025 - 11/17/2026

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Keith Deutsch
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