EFC - WorldApp Key Survey Software license and support

The Idaho Department of Health and Welfare is seeking a one-time exemption from competitive procurement processes for the purchase and ongoing support of the WorldApp Key Survey Software license. This software, rebranded as Survey by FORM, is essential for multiple divisions within the department, facilitating critical functions such as customer satisfaction surveys, user agreements, and facility registrations. The department justifies the exemption on the grounds that WorldApp is the sole provider and developer of this proprietary software, making competition impractical and potentially disruptive. The software's unique capabilities and integration into vital programs mean that losing access or switching providers could lead to significant manual workload increases, data loss, and operational inefficiencies. The request is made under specific Idaho administrative rules that allow exemptions when competition is deemed unreasonable or disadvantageous, citing the proprietary nature of the software and its critical role in departmental operations. The estimated cost for the license and support is approximately $2,625, with approval contingent upon review by the Division of Purchasing administrator. Suppliers are invited to review the exemption request and submit relevant information supporting or contesting the claim that competition would be impractical, with all submissions due prior to the specified response deadline. The decision to grant the exemption remains at the discretion of the administrator, and suppliers have no appeal rights regarding the outcome.