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This Solicitation opportunity from Department Of Defense was posted on July 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Emergency Dispatch Services - Fort Devens, MA

Closed
W15QKN-26-Q-A128Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
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Telephone Operator Support Services l KCVA | Base plus four (4) option years
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POSTED

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DEADLINE

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NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting proposals under RFP PKS-RFP-27-0440 for a 24-hour, bilingual English and Spanish inbound call answering service. The selected vendor will operate a professional call center to capture reports on public safety and general concerns in City parks, utilizing a structured ticketing system that allows City staff to add notes and close tickets. Key deliverables include quarterly and annual summary reports analyzing call trends and the maintenance of records for 24 months. The contract is intended to commence on or about January 1, 2027, for a five-year term, with the City reserving the right to award the contract based on the best value, considering technical capability, resource availability, safety records, and price. Compliance requirements are extensive, including adherence to Federal Transit Administration certifications, non-discrimination policies under Title VI of the Civil Rights Act, and the implementation of a Small Business Participation Plan to engage Disadvantaged Business Enterprises. Contractors must also comply with sensitive security information handling and provide a waiver of confidentiality for state tax audits. Payment is processed via contractor invoices with a default term of net 45 days, and the City maintains the right to offset obligations against payments. Proposals must be submitted electronically through the City's Procurement Portal, including a mandatory Conflict of Interest and Transparency form to be considered responsive.
Parks and Recreation

POSTED

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DEADLINE

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AI Contract Overview

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This solicitation is a sole-source procurement for Emergency Dispatch Services at Fort Devens, Massachusetts, awarded exclusively to Nashoba Valley Regional Dispatch District due to their unique and exclusive capability to interface with the local switchboard and handle all 9-1-1 emergency calls originating from the installation. The contract requires the provider to monitor emergency calls, dispatch police, fire, and ambulance services as needed, aligning precisely with the performance requirements outlined in Attachment 0001. The solicitation is issued under FAR 6.103-1, confirming no other entity can fulfill this requirement, and is subject to the availability of funds as per FAR 52.232-18. The contract structure includes a 12-month base period and four optional 12-month renewal periods, all under a Firm Fixed Price format, with offers valid for 120 calendar days. All proposals must be submitted via email before the deadline of July 13, 2026, using the SF1449 form with complete pricing for each Contract Line Item Number, including quantity, unit price, and total amount, formatted correctly. Offerors must be registered in SAM, provide their CAGE code, UEI, and Federal Tax ID, and indicate any applicable small business status. A valid Certificate of Insurance meeting FAR 52.228-5 standards must accompany the offer, and the Disclosure of Lobbying Activities form (SF LLL) is required. The point of contact for questions is Mitchell Douglas, with Jasmyne Peterson as the contracting officer. Failure to submit any mandatory documentation will result in the offer being deemed nonresponsive. The North American Industry Classification System code for this procurement is 561421, and performance will occur at Fort Devens, Massachusetts, while the solicitation is managed by the Department of Defense office in Picatinny Arsenal, New Jersey.

General Info

Sole-source contract for emergency dispatch at Fort Devens to Nashoba Valley, 12-month base with four options, firm fixed price.

Agency

Department Of Defense → W6QK Acc-PicaView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Hanscom AFB, MA, 01434, USA

Set-Aside

NONE

Documents

(3)

Solicitation W15QKN26QA128 Emergency Dispatch Services Fort Devens MA

PDFrfp

PWS DRFTA Emergency Dispatch Services Base Year 20260110

PDFpws

Wage Determination No. 2015-4035 Rev. 34 Massachusetts

DOCXwage-determination

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-Pica
Contacts2 people available
OfficePICATINNY ARSENAL, NJ, 07806-5000, USA
Organization / Agency
Department Of Defense → W6QK Acc-Pica
View Agency Profile
Office AddressPICATINNY ARSENAL, NJ, 07806-5000, USA
Contacts
Mitchell E Douglas
Jasmyne Peterson Contracting Officer

Full Description

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*** THIS REQUIREMENT IS A SOLE SOURCE REQUIREMENT IN ACCORDANCE WITH FAR
6.103-1 "ONLY ONE RESPONSIBLE SOURCE AND NO OTHER SUPPLIES OR SERVICES
WILL SATISFY AGENCY REQUIREMENTS. ***
THIS REQUIREMENT IS SUBJECT TO THE AVAILABILITY OF FUNDS IN ACCORDANCE
WITH FAR CLAUSE 52.232-18
1. The purpose of this solicitation is for the procurement of Emergency Dispatch Services in
support of the Directorate of Emergency Services (DES), United States Army Garrison (USAG)
Fort Devens, MA 01434-4429. The required Emergency Dispatch Services will assist the Fort
Devens DES with routing calls through the local switchboard requiring Fire, Police, and/or
Ambulance services to respond depending on the nature of the call received. The scope of this
requirement is for Nashoba Valley Regional Dispatch District to provide emergency 9-1-1 services,
to include monitoring all 9-1-1 phone calls from the Fort Devens installation, dispatch patrol cars to
the recorded addresses of these calls and dispatch ambulances and fire services to theses calls, if
needed.
2. The Government intends to solicit and award a Firm Fixed Price (FFP) contract under Other
than Full and Open Competition as sole source to Nashoba Valley Regional Dispatch District, as
they are the only contractor available operating a dispatch center connected to the local
switchboard that receives all localized emergency calls. No open market quotes will be accepted.
3. The period of performance for this effort shall be one (1) 12-month Base Period and four (4) 12-
month Option Periods.
4. See Federal Acquisition Regulation (FAR) 52.212-1 "Instructions to Offerors", FAR 52.212-1
"Addendum For Instructions To Offerors", FAR 52.212-2 "Addendum For Evaluation Criteria" and
FAR 52.212-4 "Addendum For Contract Terms And Conditions--Commercial Products and
Commercial Services".
5. Questions regarding the solicitation shall be issued via email no later than WEDNESDAY, 9 July
2026, 12:00PM EDT, to the Contract Specialist, Mitchell Douglas at mitchell.e.douglas.civ@army.
mil, and the Contracting Officer, Jasmyne Peterson at jasmyne.c.peterson.civ@army.mil.
6. All work shall be performed in accordance with Attachment 0001 - Performance Work Statement
(PWS).
7. All offers shall remain valid for 120 calendar days.


8. The Offeror must be registered in the System for Award Management (SAM) in order to be
eligible to receive a Department of War contract award. Steps to register can be found at
https://www.SAM.gov.
9. COMPLETING A QUOTE FOR SUBMITTAL:
a. Quotes are due no later than the date and time listed in the Standard Form (SF) 1449, Block 8,
and shall be submitted via email to the Contract Specialist, Mitchell Douglas at mitchell.e.douglas.
civ@army.mil, and the Contracting Officer, Jasmyne Peterson at jasmyne.c.peterson.civ@army.
mil. Updates to this solicitation will be posted on the SAM website (https://www.SAM.gov/).
b. Quotes shall include the offerors CAGE Code, Unique Entity Identified (UEI), Federal Tax
Identification Number (TIN), and any small business preference or socioeconomic concern (such
as 8(a) certified, HUBZone certified, Women-Owned Small Business/Economically Disadvantaged
Women-Owned Small Business, and Service-Disabled Veteran-Owned Small Business) under the
applicable NAICS code, see block SF1449, Block 10.
c. The Offerors shall submit a price for each FFP Contract Line Item Number (CLIN) for the base
period and option periods on the SF1449 Continuation Sheets of the solicitation. Offerors are
required to complete blocks 12, 17, and 30. Offerors are required to submit a signed SF1449
(Blocks 30a through 30c). In addition, the contractor shall sign and acknowledge any potential
resulting amendments to this solicitation. In doing so, the offeror accedes to the contract terms and
conditions as written in the solicitation.
d. Provide the name, title, address, email address and telephone number of the company/division
point of contact regarding business decisions made with respect to the proposal and who can
contractually obligate the company. The offeror shall identify those individuals authorized to
negotiate with the Government.
e. Pricing for each CLIN must be submitted in the proper format. The proper format consists of
QUANTITY * UNIT PRICE = AMOUNT/NET AMOUNT. In the event there is a discrepancy in the
calculation, the UNIT PRICE will be held to the intended price multiplied by the QUANTITY. If the
offeror shows only the AMOUNT/NET AMOUNT, but fails to enter a UNIT PRICE, the AMOUNT
/NET AMOUNT divided by the QUANTITY will be held to be the intended price.
f. The Contractor shall submit with its offer, the Prime Contractor's valid Certificate of Insurance in
accordance with the requirements and applicable insurance amounts set forth within the
solicitation at FAR 52.228-5, Insurance - Work on a Government Installation," and "Insurance
Requirements" listed below.
g. The offeror shall complete all "fill-ins" in provisions and clauses that apply to the response to this
solicitation.
h. The Offeror shall complete Standard Form LLL, "Disclosure of Lobbying Activities" is applicable.


i. Failure to provide any applicable information required by this solicitation may result in the offeror
being deemed non-responsive and ineligible for award.
10. Attachment(s):
Attachment 0001 - Performance Work Statement (PWS)
Attachment 0002 - SCA Wage Determination

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