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This Sources Sought opportunity from Department Of The Treasury was posted on June 7, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Emerging Customer Service Analytics Techniques

Closed
2032H8-24-N-00009Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611
New
Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)
Solicitation # RFP-VC-26-006
Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP). Key responsibilities include identifying critical time-sensitive functions, quantifying disruption impacts, developing recovery playbooks, and facilitating in-person tabletop exercises to identify response gaps. Preferred subcontractors will possess expertise in IT/OT resilience and experience within the water/wastewater or critical infrastructure sectors. The resulting contract will have an initial term of three years with an option to extend, requiring all services to be performed by personnel physically located within the United States. Deliverables must align with FEMA Continuity Guidance Circular and Business Continuity Planning frameworks, as well as CISA and NIST standards, specifically the NIST Risk Assessment Framework. This is a prevailing wage contract subject to the California Labor Code, requiring consultants to be registered with the Department of Industrial Relations. Proposals are due electronically via PlanetBids by November 17, 2026, and will be evaluated based on past performance in the utility sector, personnel qualifications, staffing methodology, and proposed labor hours.
Hagerty Consulting, Inc.

POSTED

about 9 hours ago

DEADLINE

in 25 days

General Info

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

New Carrollton, MD, USA

Set-Aside

NONE

Documents

1

RFI 2032H8-24-N-00009: Emerging Customer Service Analytics Techniques

DOCX, Low priorityrfi
Low

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Timeline

1 update
PhaseClosed
Posted

Sources Sought

Notice updated

Response deadline changed from Jun 10, 2024 to Jun 13, 2024. NAICS code changed from 541511 to 541611. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of The Treasury → Operation Services
Contacts1 person available
OfficeGlenarden, MD, 20706, USA
Office AddressGlenarden, MD, 20706, USA

Full Description

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The purpose of this Amended RFI is to make a correction to the North American Industry Classification System (NAICS) code. The NACIS Code should be 541611 (Administrative Management and General Management Consulting Services instead of NACIS 541511. This Sources Sought is due June 13, 2024 @ 1:00 P.M. EST The Department of Treasury/Internal Revenue Service (IRS) has a requirement that is looking to secure a contractor that can provide financial management support services, acquisition support services, and SharePoint support services. The mission of Data Management Division (DMD) of the IRS Research, Applied Analytics, and Statistics (RAAS) has identified a need for text analytics functionality to inform planning and response to filing season related trends, understand nuances about terminology, and inter-relate ways in which taxpayers engages with the IRS service channels. For information purposes, the services described shall be in accordance with the Department of Treasury/Internal Revenue Service (IRS) Performance Work Statement entitled, Cx Analytics Research Applied Analytics and Statistics (RAAS) Emerging Customer Service Analytics Techniques. The Request for Information (RFI) will be available on May 31, 2024 and will be distributed solely through the GSA MAS Schedule (Professional Services - under NAICS 541511 - Custom Computer Programming Services. All future information about this acquisition, including solicitation amendments, will also be distributed solely through kelvin.bogan@irs.gov. Interested parties are responsible for monitoring that site to ensure that they have the most up-to-date information about this acquisition. The closing date of the RFI will be on June 13, 2024 at 1:00 PM ET. All responsible sources may submit a capability statement and complete the questions that are within the attachment all of which will be considered by this agency. No telephone requests, written requests, or questions for/about this RFI will be accepted outside of the acquisition site for which it is posted.

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