Enterprise Administrative Support Services

The Defense Human Resources Activity (DHRA) Enterprise Administrative Support Services contract is a single-award, firm-fixed-price IDIQ 8(a) small business set-aside designed to consolidate existing administrative support contracts. The contract provides comprehensive administrative and customer support services across a geographically dispersed organization with locations in Alexandria, Virginia; Seaside, California; Ft. Knox, Kentucky; and Pensacola and Patrick Air Force Base, Florida. Key services include front office executive support, security office functions, correspondence and tasker tracking, conference center support, training material production, basic data analysis, records management, and switchboard operations. These services support critical missions affecting active duty, reserve, and retired military members, their families, and DoD civilian employees. The procurement process involved a two-phase evaluation focusing on past performance in the first phase, followed by technical and price evaluations in the second. A mandatory requirement for responsiveness was the possession of an active Secret Facility Clearance at the time of proposal submission. The contract structure includes a base year and option years, utilizing a CLIN schedule that covers administrative services, travel, and transition services. Specific task orders, such as those for the Defense Manpower Data Center, further detail requirements for project management and reporting while adhering to strict security specifications for handling National Intelligence Information and Controlled Unclassified Information.