Enterprise AI Chatbot Solution for University Websites

The University of North Carolina Greensboro's Department of Information Technology Services has issued Request for Information (RFI) 69-MFL0002 to conduct market research for an enterprise AI chatbot solution for university websites. The primary objective is to identify a scalable tool to replace and consolidate fragmented chatbot services currently used by various departments, such as Procurement Services and Housing and Residence Life. This RFI is intended for planning purposes to assess available alternatives and does not constitute a formal solicitation or a binding contract. The university is seeking solutions that offer integration with enterprise systems including Ellucian Banner, Slate, Salesforce, ServiceNow, and Canvas, utilizing SSO protocols. Key technical requirements include mobile-responsive display formats, compatibility with standard web browsers, and administrative tools for sentiment analysis, intent clustering, and knowledge base management. Additionally, the solution must comply with ADA and WCAG 2.1 Level AA standards, and vendors must provide a Voluntary Product Accessibility Template specifying Section 508 support. A critical safety requirement is the ability to detect crisis keywords and trigger immediate emergency responses, such as directing users to campus police. Interested respondents must submit their materials through the NC eVP submission portal by November 6, 2026, at 4:00 pm EST. Submissions must include a signed transmittal letter, company history, detailed product descriptions, implementation strategies, timeline estimates, and client references. The primary point of contact for this inquiry is Michael Logan.