This Solicitation opportunity from Kansas was posted on January 11, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Enterprise Constituent Relationship Management (CRM) System
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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Johnson County Community College (JCCC) issued Request for Information (RFI) 24-093 to gather market research and budgetary data for an Integrated SaaS Enterprise Constituent Relationship Management (CRM) solution. The college aims to replace fragmented systems, including SugarCRM and ActOn, with a single, centralized platform to manage the entire student lifecycle from pre-admission through alumni engagement. The primary goal of this RFI is to obtain comprehensive pricing, licensing parameters, and service information to inform budgeting for a formal procurement process planned for Fiscal Year 2025, which ends June 30, 2025. The desired solution must be a cloud-based architecture capable of real-time integration with Ellucian Banner via the Ethos Integration Platform and support for single sign-on through Microsoft Entra AD. Key functional requirements include multi-channel communication tools such as SMS, chatbots, and email automation, as well as a self-service student portal and tiered case management. To ensure compliance and accessibility, the system must adhere to FERPA and GDPR data privacy standards and meet W3C WCAG 2.0 accessibility guidelines. This RFI is strictly for informational purposes and does not constitute a binding commitment or a promise to award a contract.
General Info
Place of Performance
KS, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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