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Enterprise Learning System Helpdesk Support

Active

Federal

Response Deadline11/02/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Enterprise Learning System Helpdesk Support subcontract provides tiered technical support and administrative assistance for LMS/LXP users supporting prime contractors on TSA projects. Managed under the Department of Homeland Security's Workforce and Enterprise Operations, the scope of work includes managing user access, troubleshooting platform issues via ticketing systems and remote tools, and delivering incident resolution reports for a multigenerational workforce. Performance will take place in Springfield, and the role requires TSA/DHS security clearances for system administrator access. This opportunity falls under NAICS code 541513, with a response deadline set for November 2, 2026.

General Info

Tiered technical support for TSA LMS/LXP users in Springfield, requiring DHS security clearances.

Agency

Department Of Homeland Security → Workforce & Enterprise Operations

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Springfield, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 70T01027I8403N002.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information - Enterprise Learning Management System (LMS) of Record with a Learning Experience Platform (LXP)

AI Contract Breakdown

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Timeline

PostedOct 23

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 05:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Workforce & Enterprise Operations

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Workforce & Enterprise Operations

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs tiered technical support and administrative assistance for LMS/LXP users for prime contractors on TSA projects. Provides helpdesk support for a multigenerational workforce, manages user access, and troubleshoots platform issues using ticketing systems and remote support tools. Requires TSA/DHS security clearances for system admin access. Delivers technical support services and incident resolution reports.

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