Enterprise Resource Planning (ERP) System Replacement

The Corporation of Norfolk County has issued Request for Information CS-FIN-26-02 to identify qualified vendors and implementation partners for a municipal Enterprise Resource Planning (ERP) system replacement. The county currently employs approximately 1,300 system users and manages nearly 300 million dollars in annual cashflows. The project is driven by the upcoming end of support for Microsoft Great Plains Dynamics on December 31, 2029, and the need to replace aging technology with a modernized solution that serves as a single source of truth for financial, employee, and organizational data. The scope includes core functional areas such as HRIS, payroll, and asset management, with a specific requirement for integration with Canadian interfaces including MPAC, OMERS, WSIB, and the CRA. Technical requirements emphasize high security and compliance standards, including SOC 2 Type II, ISO 27001, and PCI DSS certifications. The solution must support single sign-on via Microsoft Entra ID, adhere to AODA accessibility requirements for resident-facing portals, and ensure Canadian data residency for all production and backup data. As this is an RFI for informational and planning purposes, there will be no evaluation or selection of vendors at this stage. Interested parties must submit their information packages electronically through the Norfolk County Bidding System by November 3, 2026. Respondents are asked to provide non-binding cost estimates over five and ten year horizons, along with typical implementation timelines and phasing approaches.