Enterprise Skills Assessment Platform

The U.S. Army Special Operations Command is seeking a commercially available Software-as-a-Service platform to assess, measure, and guide the upskilling of its technical workforce across critical domains including Artificial Intelligence, Data Engineering, Cybersecurity, and Software Development. The contract requires the provision of a secure SaaS solution with 500 user licenses, full technical support, and comprehensive reporting capabilities, all delivered under a firm-fixed-price arrangement. The scope includes platform provisioning, role-based skills assessments, data analytics, user onboarding, and ongoing support, with key deliverables such as initial tenant access within five business days of award, a user onboarding guide within ten days, a calibrated skill assessment plan within fifteen days, quarterly skills gap reports every 90 days, and a final report. Performance is governed by strict metrics: 99.9% monthly platform uptime excluding scheduled maintenance, 100% of user account requests fulfilled within 48 business hours, 95% of critical technical tickets resolved within 24 business hours, and 90% of non-critical tickets within 72 business hours, with all software defects or outages requiring resolution within 48 hours at no additional cost. Reports must be delivered by the fifth business day of each quarter, and all services are subject to a Quality Assurance Surveillance Plan and Performance Requirements Summary for monitoring and acceptance. The solicitation, issued under Federal Acquisition Regulation Part 12 using Simplified Acquisition Procedures, is a total small business set-aside under NAICS code 541519 with additional targeting for HUBZone and Service-Disabled Veteran-Owned Small Businesses. Proposals must be submitted via email by 5:00 PM EDT on July 24, 2026, to the designated points of contact, with a mandatory subject line and inclusion of the solicitation number, vendor information, CAGE code, SAM registration, technical description, warranty terms, and pricing. The contract incorporates numerous federal clauses, including FAR 52.219-14 on limitations on subcontracting, DFARS 252.204-7012 on safeguarding covered defense information, FAR 52.204-23 prohibiting Kaspersky Lab services, and FAR 52.225-1 and 52.225-3 addressing Buy American and trade agreements. Payment must be processed electronically through Wide Area WorkFlow with designated DoDAACs for routing