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This Solicitation opportunity from California was posted on September 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

ESRI Licenses and Software Maintenance (DGS-OTA)

Closed
0000032876State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 24 days

AI Contract Overview

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This solicitation pertains to the procurement of ESRI licenses and software maintenance services for the California Office of Energy Infrastructure, with a response deadline set for October 10, 2024. Bidders are instructed to submit their bids via email, ensuring they include the Business Unit number, Event/Solicitation number, due date, and the procurement official's name in the subject line. Electronic submissions through CaleProcure are explicitly not permitted for this event, and detailed bid submission instructions are provided in the attached Event package. Any questions regarding the event must be submitted in writing to the designated Procurement Official, Wei Peach, with backup contact Vikki Eszlinger available for assistance. The contract value is estimated to range between $500,000 and $2,000,000, and the solicitation is open to organizations classified under NAICS code 541519. The event details, including the full package, can be accessed through the provided link.

General Info

Documents

2
XLSX, High priority: read this firstcost-worksheet
High
PDF, High priority: read this firstifb
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia Office of Energy Infrastructure
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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Electronic bid submissions through CaleProcure are not allowed for this Event. Please refer to the attached Event package for bid submission instructions.
Questions regarding this Event must be submitted in writing to the Procurement Official specified on the Event package cover page, per the instructions outlined in the Event package.
Click on the View Event Package button for Event package attachment.
Clearly state Business Unit (BU) number (e.g. BU #2665), Event/Solicitation number (e.g. IFB #0000001611), due date, and Event/Solicitation Procurement Official name, in the subject line on your bid submission email.
Event/Solicitation Main Contact: Name: Wei Peach Phone: +1 (555) 000-0000 Email: contact@example.gov
Event/Solicitation Backup Contact: Name: Vikki Eszlinger Phone: +1 (555) 000-0000 Email: contact@example.gov

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