Family Mobile Crisis Helpline Services

The Kansas Department for Children and Families is issuing a competitive solicitation for Family Mobile Crisis Helpline Services, seeking qualified vendors to provide statewide, 24/7 crisis support. The contract, identified by solicitation number EVT0010534, is expected to have an initial term of three years with options to renew for two additional years, and the total contract value is estimated between five and fifteen million dollars. Bidders must submit comprehensive proposals that include technical approaches, staffing plans, and supporting documentation demonstrating compliance with industry standards, all aligned with the detailed call flow procedures and operational requirements outlined in the solicitation. The contract emphasizes adherence to federal and state privacy regulations, including HIPAA, and incorporates mandatory provisions from the Contractual Provisions Attachment (DA-146a), governing legal, security, and performance obligations. Evaluation will be based on a best value approach, with cost being a significant factor alongside proposal completeness, understanding of the project, experience, staffing, and methodology. The procurement process requires strict adherence to submission deadlines—bids are due by November 20, 2025, at 2:00 PM CST—and proposals can be submitted electronically or via courier, with specific formatting instructions. The contract incorporates federal and state clauses related to data security, confidentiality, and conflict of interest, and mandates that all work conform to recognized industry standards and applicable regulations. Payment terms are net 30 days, with invoices to be directed to the respective agency, and the contract includes provisions for inspection, acceptance at destination, and remedies for non-conformance. Overall, the agreement mandates a comprehensive, compliant, and responsive service delivery aligned with the agency’s mission to support families in crisis.