Fax Over IP (FoIP)

Request for Information In accordance with FAR 10.001(a)(2), the Social Security Administration (SSA) is conducting market research to identify vendors capable of providing a software-based solution capable of Fax over IP (FoIP) on SSA's electronic Disability (eDib) enterprise fax servers. There are two reasons why SSA is performing market research to evaluate alternative products to meet this requirement: 1.)The current physical electronic Disability (eDib) enterprise fax servers in place are going end-of-life and must be replaced. 2.)SSA is moving to a virtual server environment for enterprise based servers and virtual servers do not support physical fax cards. Any responding vendors must be able to offer a Fax over IP (FoIP) software solution meeting the following requirements: - Fully supported by Intercope the MessagePlus/Open fax software vendor. - Compatible with Intercope MessagePlus/Open version 1.0.1.9 fax software. - Compatible with VMware virtual servers running Microsoft Windows 2012 Operating System. - Compatible with Audio Codes Mediant 3000 VOIP gateway utilizing T.38 version 3. - Inbound and outbound faxing capability on FoIP. - Capability to handle concurrent fax volume of 115 fax channels on a single virtual fax server. - Capability to handle 115 concurrent fax transmissions on one IP/toll free number on a virtual fax server. - Capability to configure multiple (as many as 25) toll free numbers on one IP on a single virtual fax server with each toll-free utilizing any available fax channel. - Capability for configuring dedicated number of inbound or outbound channels. - Capacity to receive up to 15,000 faxes per day on one IP address/toll free number. - Baud Rate/Fax speed - Up to V.34bis (33.6 KBPS) Super Group 3 on FoIP. - Image Format - MH, MR (ITUT.4), MMR (ITUT.6). - Supports page resolutions - 100x100, 200x200, 300x300, 400x400 - Supports Error Correction Mode (ECM) for error correction on FoIP (so if part of the data is corrupted or missing, the receiving side will request that it is re-transmitted). - Supports line error detection/correction. - Supports the T.38 protocol. - Supports SIP (Session Initiation Protocol) (RFC 3261) signaling and control with IPv4 and IPv6 compatibility. - Supports Dialed Number Identification Service (DNIS) called number reporting - VERY IMPORTANT - on single virtual consolidated servers with multiple toll-free numbers supporting multiple sites so that faxes can be routed by the incoming toll-free number. - Support Automatic Number Identification (ANI) number reporting. - Support Called Subscriber Identification (CSID) number reporting. - Support Remote Network Called Subscriber Identification (CSID) number reporting. - Support inbound and outbound Baud Rate reporting. - Support Transmission error reporting. - Support V.8 fast handshaking. - Provide 24 hour/7 Days Technical Support availability via phone. - Provide on-site support if needed. - Provide diagnostic software for troubleshooting and testing. - Provide configuration software for configuration management. - Provide software upgrades and patches for new software releases. - Provide support/upgrades for compatibility with new Microsoft Windows Server Operating Systems. Any responding vendors must provide the following minimum information about the FoIP software or alternative solution, or mark "not applicable" where necessary: o Manufacturer/Developer of the FoIP Software o FoIP Software Name o FoIP Software Version o A list of compatible fax software products that support the FoIP software. o A list of references of corporations/businesses/government organizations utilizing the FoIP software. o System Requirements for the FoIP software. This is not a solicitation announcement for proposals. The Government will not award a contract from this announcement nor reimburse vendors for any costs associated with providing information in response to this announcement or any follow-up information requests. The Government will not accept any telephone calls requesting a bid package or solicitation since there is no bid package or solicitation. In order to protect the procurement integrity of any future procurement, if any, that may arise from this announcement; the Government will not provide a technical point of contact. In addition, the Government will not make appointments for presentations. This is a request for planning purposes only, not a commitment by the Government. Detailed responses to the above requirements (with substantiating documentation) are required. We will not consider simple marketing information such as capability statements, or incomplete responses. We will not consider reference to vendor web sites as a valid response. Respondents should indicate whether their software is available on GSA Federal Supply Schedules or any other Government-wide Agency Contract (GWAC). Interested sources that believe they have the ability to perform the solution and services required MUST submit responses via email (compatible with MS Office 2003) to Madeline.Bryant@ssa.gov no later than January 22, 2015 by 12:00 pm EST. Please reference SSA-RFI-15-0026 in the subject line. Faxed information will not be considered. The file size limitation for e-mail attachments is 5 megabytes.