Field Case Management Services

The contract entitled Field Case Management Services requires vendors to provide on-site investigation, claimant interviews, medical follow-ups, and in-person case handling for complex workers’ compensation claims that necessitate pre-approved hourly services. These services are critical for ensuring accurate, thorough, and timely resolution of claims that cannot be effectively managed remotely, with performance required to meet strict operational standards and timelines. The work involves direct engagement with injured workers, medical providers, and other stakeholders to assess claim validity, track recovery progress, and coordinate benefits, all while adhering to state-specific workers’ compensation regulations. This is a subcontract opportunity posted by the Human Resources, Risk Management Division of Florida, with a response deadline of August 12, 2026, and classified under NAICS code 541611 for management consulting services. While the specific location of performance is not detailed, the scope implies field operations throughout Florida, requiring vendors to have the capacity to deploy qualified personnel statewide. The contract emphasizes hands-on, in-person case management as the primary method for resolving high-complexity claims, indicating a need for experienced professionals with expertise in workers’ compensation systems, medical coordination, and investigative procedures. Interested parties must submit proposals prior to the deadline through the provided online portal.