Finished Surface Cleaning and Restoration Services

Charlotte Water, a department of the City of Charlotte, North Carolina, is soliciting proposals under RFP FY27-RFP-08 for comprehensive finished surface cleaning and restoration services. The contract aims to maintain the cleanliness and aesthetic appeal of seven primary facilities and other on-call sites through services such as light cleaning, deep cleaning, and spot removal. The scope covers a wide array of surfaces, including interior flooring like carpet, ceramic tile, marble, and terrazzo, as well as vertical surfaces such as interior and exterior glass and masonry. The selected provider must supply all necessary labor, equipment, and materials, adhering to OSHA safety requirements and North Carolina environmental regulations for wastewater management. The agreement is structured as a time and materials contract with an initial three-year term and two optional one-year renewals. Services will be assigned via task orders, primarily during normal working hours. Proposals are due by October 19, 2026, via the Bonfire e-Procurement Portal and will be evaluated based on qualifications, experience, cost-effectiveness, and acceptance of contract terms. Key requirements for bidders include the submission of a contractor safety assessment, SBE utilization forms, and client references. Awardees must maintain insurance with an A.M. Best rating of at least A- and register with the city vendor system to receive payment, which is processed within thirty days of receiving a proper invoice.