This Government Contract opportunity from Illinois was posted on June 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Five-Year Technical Support and Maintenance

Closed

State & Local

Submission Closed07/03/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)

Solicitation # SaaS_SI_OCCS

The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.

W6QK Acc-Apg Contr Ctr

POSTED

about 21 hours ago

DEADLINE

in 13 days

AI Contract Overview

This contract outlines a five-year technical support and maintenance agreement for a deployed network, covering remote monitoring, troubleshooting, firmware updates, and hardware replacement under warranty. The scope of work ensures continuous operational reliability by providing proactive and reactive support services without requiring on-site presence, with all necessary hardware repairs or substitutions handled under warranty terms throughout the contract period. The services are intended to maintain network performance, minimize downtime, and extend the lifecycle of deployed equipment through timely updates and responsive issue resolution. The contract is classified as a subcontract under NAICS code 541519 and is managed by the Information Technologies Department of Illinois. It was posted on June 19, 2026, with a response deadline of July 3, 2026. There is no set-aside designation specified, and the place of performance and point of contact details are not provided. Interested parties must submit proposals through the designated portal by the stated deadline to be considered for participation in delivering these extended support services.

General Info

Five-year technical support contract for network maintenance, remote monitoring, firmware updates, and warranty hardware replacement.

Agency

Illinois → Information Technologies Department

NAICS

541519 - Other Computer Related Services

Place of Performance

IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2024-RFPs-011MT.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Extreme Switches Purchase for 201 W Unversity Avenue

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedJun 19

subcontract

Response DeadlineJul 3

Deadline has passed

Submission Closed

07/03/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyIllinois → Information Technologies Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Information Technologies Department

Office AddressN/A

ContactsNo contact information available

Full Description

Provision of five years of remote monitoring, troubleshooting, firmware updates, and hardware replacement under warranty for the deployed network.

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