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Tier 1 & 2 Technical Support Provider

Active

International

Response Deadline10/27/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

City Of Peterborough

NAICS

541519 - Other Computer Related Services

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of RFP-07-26.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sponsorship Tracking Software

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 5

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 06:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyCity Of Peterborough

ContactsNo contacts available

OfficeN/A

Organization / AgencyCity Of Peterborough

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and maintenance for prime contractors on City of Peterborough software contracts. Operates help desks via phone, email, and ticketing portals, manages escalation for critical issues, and monitors system availability. Uses ticketing systems like Zendesk or ServiceNow. Adheres to a Support Service Level Agreement (SLA) for response and resolution targets. Delivers monthly support reports and maintained system uptime.

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