Five9 Call Center Software

The Maryland State Department of Education (MSDE) is soliciting bids for the procurement of Five9 Call Center Software to support its Childcare Administration Tracking System (CCATS). This Request for Quotation (RFQ R00B7600067) seeks an authorized Five9 reseller to provide software services for a one-year term, beginning approximately November 20, 2026, and ending November 19, 2027. The total contract value is capped at $50,000.00, with payments issued on a net 30 schedule based on monthly invoicing. Performance will be centered at the Nancy S. Grasmick Building in Baltimore, Maryland. Award selection is based on the lowest price among bidders who meet all mandatory requirements, specifically being an authorized reseller of Five9. Bidders must submit a letter of interest, a qualifying resume, a signed bid form, and an updated W-9 via the eMaryland Marketplace Advantage (eMMA) portal by November 19, 2026. The contractor must adhere to strict accessibility standards, including WCAG 2.1 Level AA and the Americans with Disabilities Act, with unlimited liability for accessibility compliance. Additionally, the contractor is required to maintain all contract records for three years following final payment.