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Forrester - Customer Relationship Management (CRM) and Tools Analysis Renewal

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The National Environmental Satellite, Data and Info. Services agency within the Department of Commerce is seeking a renewal for Customer Relationship Management and Tools Analysis through Forrester. This initiative supports a strategic goal of enhancing user engagement by collecting and analyzing a diverse range of data, including customer service records, white papers, surveys, and user feedback. The objective is to synthesize information regarding usability, accessibility, and general user requirements into actionable summaries and internal queries. This forecast is categorized under NAICS code 518210 and is associated with a place of performance in Cambridge, Massachusetts. The project aims to provide NESDIS with a comprehensive understanding of end-user wants and needs to better inform their service delivery and strategic planning. Andre Henry serves as the primary point of contact for this requirement.

General Info

NESDIS seeks Forrester for CRM and tools analysis to enhance user engagement.

Agency

Department Of Commerce → National Envir. Satellite, Data and Info. Services

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CAMBRIDGE, MA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedApr 30

forecast

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Organization & Contact Information

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AgencyDepartment Of Commerce → National Envir. Satellite, Data and Info. Services

Contacts1 person available

OfficeN/A

Organization / AgencyDepartment Of Commerce → National Envir. Satellite, Data and Info. Services

Office AddressN/A

Contacts

ANDRE HENRY

contact@example.gov

Full Description

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In support of the user engagement strategic goal, NESDIS needs to collect a wide array of information that will support analysis for our end users wants and needs. The purpose of the solution is to create internal queries and analysis of combined customer and user needs information from across NESDIS, including customer service data, white papers, documentation, surveys, user feedback) usability, accessibility, want/needs, etc.) and related or relevant data and information to give NESDIS an analysis and actionable summary of user needs and wants.

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