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This Solicitation opportunity from Texas was posted on June 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Fraud Waste and Abuse Reporting Services

Closed
542-26-003State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421
New
Federal
Telephone Operator Support Services l KCVA | Base plus four (4) option years
Solicitation # 36C25526Q0654
The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.
255-NETWORK Contract Office 15 (36C255)

POSTED

1 day ago

DEADLINE

in 6 days
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting proposals under RFP PKS-RFP-27-0440 for a 24-hour, bilingual English and Spanish inbound call answering service. The selected vendor will operate a professional call center to capture reports on public safety and general concerns in City parks, utilizing a structured ticketing system that allows City staff to add notes and close tickets. Key deliverables include quarterly and annual summary reports analyzing call trends and the maintenance of records for 24 months. The contract is intended to commence on or about January 1, 2027, for a five-year term, with the City reserving the right to award the contract based on the best value, considering technical capability, resource availability, safety records, and price. Compliance requirements are extensive, including adherence to Federal Transit Administration certifications, non-discrimination policies under Title VI of the Civil Rights Act, and the implementation of a Small Business Participation Plan to engage Disadvantaged Business Enterprises. Contractors must also comply with sensitive security information handling and provide a waiver of confidentiality for state tax audits. Payment is processed via contractor invoices with a default term of net 45 days, and the City maintains the right to offset obligations against payments. Proposals must be submitted electronically through the City's Procurement Portal, including a mandatory Conflict of Interest and Transparency form to be considered responsive.
Parks and Recreation

POSTED

29 days ago

DEADLINE

in 12 days

AI Contract Overview

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The Cancer Prevention and Research Institute of Texas (CPRIT) is soliciting sealed proposals to establish a contract for confidential phone and web-based fraud, waste, and abuse reporting services, commonly referred to as Hotline Services, under solicitation number 542-26-003. Proposals are due by June 30, 2026, at 2:00 p.m. Central Time and must be submitted either via email to ebids@cprit.texas.gov or as a hard copy delivered by courier to the specified Austin address; USPS submissions are prohibited. The solicitation requires a comprehensive response including a transmittal letter, signed Execution of Proposal (Attachment A), detailed pricing in the respondent’s chosen format, and adherence to strict formatting and content guidelines, including identification of proprietary information and explicit statements regarding assumptions or exceptions. The contract will provide 24/7/365 telephone and online anonymous reporting capabilities, with systems designed to capture consistent, systematic data from CPRIT employees, grant recipients, and the public, while enabling customized interviews based on CPRIT’s scripting parameters and automated reporting to designated personnel. The initial term runs through August 31, 2027, with three optional one-year renewals available by mutual agreement, and pricing adjustments during renewals are capped at 10% of the prior term’s amount, while additional services may be added up to 25% of the total contract value subject to a Best and Final Offer process. The evaluation will prioritize pricing at 40%, followed by qualifications and technical capability at 30%, probable performance at 15%, and references and other factors at 15%. Respondents must provide three references for similar services, particularly in cancer research and prevention, and may receive preference based on economic impact to Texas, including employment and tax contributions. Award decisions will be based on best value for the state under Texas Government Code §2155.074, and CPRIT reserves the right to award multiple contracts, negotiate pricing, or make no award. The contract mandates compliance with extensive state and federal requirements including E-Verify usage, Texas corporate franchise tax certification, child support obligation affirmation, prohibition on lobbying and antitrust violations, and non-discrimination under Executive Order 11246 and the ADA. Vendors must maintain workers’ compensation insurance with specified limits, adhere to OSHA standards, complete required cybersecurity training under Texas Government Code §2054.5192

General Info

CPRIT seeks confidential hotline services for fraud reporting via phone and web, deadline June 30, 2026.

Agency

Cancer Prevention and Research Institute of Texas

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(3)

RFP 542-26-003 Execution of Proposal Attachment A

PDFexecution-of-proposal

RFP 542-26-003 Fraud Waste and Abuse Reporting Services

PDFrfp

RFP 542-26-003 Part B General Instructions and Contract Terms

PDFrfp

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Timeline

PhaseClosed
Response Deadline

Deadline has passed

Posted

Solicitation

Submission Closed

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Organization & Contact Information

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AgencyCancer Prevention and Research Institute of Texas
Contacts1 person available
OfficeTX, USA
Organization / Agency
Cancer Prevention and Research Institute of Texas
Office AddressTX, USA

Full Description

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Cancer Prevention and Research Institute of Texas (CPRIT) is seeking sealed proposals to establish a contract for confidential phone and web-based fraud, waste, and abuse reporting options, also known as Hotline Services.

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