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Freshservice Enterprise SFY27 Renewal 27-527-

Active

SRC0000042156State & Local

Response Deadline10/09/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Ohio Department of Aging is seeking a best value proposal from an authorized Freshworks, Inc. reseller for helpdesk and call center software. This solicitation, identified as SRC0000042156, covers the renewal of Freshservice Enterprise services for the term of December 30, 2026, through December 30, 2027, with the agency intending to renew for a total of three years. The procurement includes 30 Freshservice Enterprise licenses, 14 Business Agent add-ons, one Asset Pack supporting 500 assets, and 30 Freddy Co-Pilot AI add-ons. The response deadline for this solicitation is October 9, 2026.

General Info

Ohio Department of Aging seeks Freshworks reseller for Freshservice software renewal through 2027.

Agency

Age924000 Information Systems Division Jrst22

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

OH, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseSolicitation

PostedSep 25

Solicitation

Response DeadlineOct 9

Submission deadline

Response Deadline

10/09/2026, 09:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyAge924000 Information Systems Division Jrst22

ContactsNo contacts available

OfficeN/A

Organization / Agency

Age924000 Information Systems Division Jrst22

Office AddressN/A

ContactsNo contact information available

Full Description

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Freshworks Freshservice Subscription Term: 12/30/2026 - 12/30/202730 ea. Freshservice Enterprise renewal14 ea. Freshservice Add-on - Business Agent1 ea. Freshservice Add-on - Asset Pack (500 Assets per pack)30 ea. Freshservice Add-on - Freddy Co-PilotIt is the Ohio Department of Aging's intent to renew for three (3) years.
Authorized Freshworks, Inc. reseller. Best value.
Helpdesk or call center software
Items 1 | Required Item | Freshservice Entreprise Annual 2 | Required Item | Freshservice Add-on - Business Agent 3 | Required Item | Freshservice Add-on - Asset Pack - 500 Assets per pack 4 | Required Item | Freshservice Freddy AI copilot

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