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Geospatial Technical Support and Helpdesk Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract provides Tier 1 through Tier 3 technical support services for users of ESRI software within various components of the Department of Homeland Security. The scope of work includes helpdesk operations, troubleshooting, and remote assistance to ensure effective resolution of technical issues related to geospatial technology. The contract is structured as a subcontract under the NAICS code 541512, which pertains to computer systems design services. The services are primarily performed in Redlands, California, and are managed through the Information Technology Acquisition Center within the Department of Homeland Security. This arrangement facilitates specialized support for critical geospatial software, enhancing operational efficiency and responsiveness across DHS units. The contract was posted on June 4, 2026, highlighting its recent establishment and ongoing relevance to DHS mission objectives.

General Info

Provides Tier 1-3 ESRI software support for DHS geospatial technology, managed in Redlands, CA.

Agency

Department Of Homeland Security → Information Technology Acq Center

NAICS

541512 - Computer Systems Design Services

Place of Performance

Redlands, CA, 92373, USA

Set-Aside

NONE

Documents

This scope was carved out of DHS_SSJ_FY26-0030_GISS.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Geospatial Information Software Services (GISS)

AI Contract Breakdown

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Timeline

PostedJun 4

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Information Technology Acq Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Information Technology Acq Center

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–3 technical support for ESRI software users across DHS components, including helpdesk operations, troubleshooting, and remote assistance.

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