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Service Desk Support for Wireless Users

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract engages a provider to deliver Tier 1–2 technical support for wireless users within the Department of Homeland Security, focusing on help desk operations, troubleshooting, and handling service requests to ensure uninterrupted wireless service. This includes direct user assistance for common device and connectivity issues, proactive resolution of service disruptions, and maintaining a high standard of customer support to uphold operational efficiency across the agency’s mobile workforce. The work is classified as a subcontract under NAICS code 541519 and is administered by the Information Technology Acquisition Center. The primary place of performance is in Washington, and the opportunity was posted on August 6, 2026. Although the solicitation number and specific set-aside details are not provided, the contract is structured to support DHS’s critical communication infrastructure through responsive, on-demand technical support services.

General Info

Provide Tier 1–2 wireless technical support for DHS mobile workforce in Washington, ensuring uninterrupted service and high-quality help desk operations.

Agency

Department Of Homeland Security → Information Technology Acq Center

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 70RTAC26D00000006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Award Notice/Justification and Approval – Cellular Wireless Managed Services (CWMS) Interim Contract

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedAug 6

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Information Technology Acq Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Information Technology Acq Center

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for DHS wireless users, including help desk operations, troubleshooting, service requests, and user assistance to maintain seamless service.

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