Service Desk Support for Wireless Users
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Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The contract engages a provider to deliver Tier 1–2 technical support for wireless users within the Department of Homeland Security, focusing on help desk operations, troubleshooting, and handling service requests to ensure uninterrupted wireless service. This includes direct user assistance for common device and connectivity issues, proactive resolution of service disruptions, and maintaining a high standard of customer support to uphold operational efficiency across the agency’s mobile workforce. The work is classified as a subcontract under NAICS code 541519 and is administered by the Information Technology Acquisition Center. The primary place of performance is in Washington, and the opportunity was posted on August 6, 2026. Although the solicitation number and specific set-aside details are not provided, the contract is structured to support DHS’s critical communication infrastructure through responsive, on-demand technical support services.
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NAICS
Place of Performance
Washington, DC, USASet-Aside
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