Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, August 19 at 2:00 PM EDT

Register Free →

Service Desk Support for Wireless Users

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract engages a provider to deliver Tier 1–2 technical support for wireless users within the Department of Homeland Security, focusing on help desk operations, troubleshooting, and handling service requests to ensure uninterrupted wireless service. This includes direct user assistance for common device and connectivity issues, proactive resolution of service disruptions, and maintaining a high standard of customer support to uphold operational efficiency across the agency’s mobile workforce. The work is classified as a subcontract under NAICS code 541519 and is administered by the Information Technology Acquisition Center. The primary place of performance is in Washington, and the opportunity was posted on August 6, 2026. Although the solicitation number and specific set-aside details are not provided, the contract is structured to support DHS’s critical communication infrastructure through responsive, on-demand technical support services.

General Info

Provide Tier 1–2 wireless technical support for DHS mobile workforce in Washington, ensuring uninterrupted service and high-quality help desk operations.

Agency

Department Of Homeland Security → Information Technology Acq CenterView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Homeland Security → Information Technology Acq Center
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Homeland Security → Information Technology Acq Center
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Tier 1–2 technical support for DHS wireless users, including help desk operations, troubleshooting, service requests, and user assistance to maintain seamless service.

Similar Contracts

Same NAICS industry code

NAICS: 541519
New
Federal
National Provider Directory (NPD) Data Sourcing, Aggregation, and Quality Assurance Services
Solicitation # 75FCMC26R0063
The National Provider Directory (NPD) Data Sourcing, Aggregation, and Quality Assurance Services contract, solicited under number 75FCMC26R0063, is a five-year potential engagement with a base period of one year and four one-year option periods, running from September 25, 2026, through September 24, 2031. Operated by the Office of Acquisition and Grants Management within the Centers for Medicare & Medicaid Services (CMS), the contract aims to establish and maintain an accurate, comprehensive, and interoperable national directory of healthcare providers by sourcing, aggregating, validating, and correcting provider data from systems such as NPPES, PECOS, and state licensing boards. Work is to be performed using an agile delivery model with program increments, employing CMS tools including Confluence, Jira, and GitHub, and requires full compliance with Section 508 accessibility standards, FedRAMP authorization, and HIPAA Business Associate obligations. The scope includes delivering corrected data files, metadata-rich documentation, validation tools, dashboard configurations, and licensing agreements—all submitted electronically in accessible formats and governed by a detailed Quality Assurance Surveillance Plan (QASP) with strict performance metrics for timeliness, accuracy, and completeness. The solicitation mandates proposals be submitted via email only by 12:00 p.m. Eastern Time on August 12, 2026, in specific Microsoft Office or Adobe Acrobat formats, with strict page limits for the corporate experience narrative and requirements for transparent, formula-visible Excel pricing templates. Evaluation is non-price based, prioritizing corporate experience, proposed approach to the Performance Work Statement and QASP, and oral presentations, with award determined by best value rather than lowest price and with no numerical weighting assigned to factors. Key special requirements include mandatory background investigations for all personnel under HSPD-12 and FIPS 201, full compliance with federal data handling standards including NIST SP 800-88 for media sanitization, CMS-specific non-disclosure agreements, and annual scope and pricing reviews for option periods. The contract includes unique clauses such as HHSAR 352.239-71 for IT security, prohibitions on Kaspersky, ByteDance, and other covered entities, and requirements for whistleblower protections, small business subcontracting, accelerated payments to small business subcontractors, and fair labor standards including minimum wage enforcement under Executive Order 14026. Performance is to
Ofc Of Acquisition And Grants Management

POSTED

2 days ago

DEADLINE

in 3 days
View Details
NAICS: 541519
New
Federal
J063--CCTV SERVICE & MAINTENANCE
Solicitation # 36C26226Q1049
The Department of Veterans Affairs, through the Network Contract Office 22 in Mesa, Arizona, is conducting a sources sought announcement for comprehensive CCTV service and maintenance under solicitation number 36C26226Q1049, designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set aside with NAICS code 541519. This is a presolicitation market research action intended to identify qualified vendors capable of providing maintenance, repair, technical support, upgrades, and system management for CCTV systems across the VA San Diego Healthcare System, including the La Jolla Hospital main campus and seven Community-Based Outpatient Clinics. The requirement encompasses support for Avigilon, Bosch, Pelco, and all legacy or compatible security systems, with the proposed contract structured as a one-year base period and four optional additional years. Vendors must demonstrate technical expertise and capability through a detailed capability statement and documentation proving experience with multi-site, multi-server surveillance systems and the ability to deliver both on-site and remote support, including software and firmware updates, Avigilon licensing, and on-demand work order responses for physical security components. Vendors interested in responding must be registered in the System for Award Management (SAM), complete the Online Representations and Certifications Application (ORCA), and, if applicable, be registered in the SBA-Dynamic Small Business Search (DSBS) Registry. Responses must be submitted via email to Felicia Simpson, Contracting Officer, no later than 1:00 PM Mountain Time on July 6, 2026, and must include company name, address, point of contact, phone, fax, email, DUNS number, CAGE code, tax ID number, and clear identification of small business status. While no pricing or contract value is disclosed due to the presolicitation nature of this announcement, vendors must detail their ability to meet strict performance requirements including submission of electronic Field Service Reports (FSR) within 48 hours after every preventative maintenance visit or on-site service call. Each FSR must contain a detailed description of services performed, replacement parts used, total service hours, safety checks, performance data, date of service, and vendor recommendations for maintaining optimal equipment operation. Additionally, technicians are required to report any unsafe conditions or signs of equipment misuse directly to the Contracting Officer’s Representative. This action does not constitute a solicitation or obligation to award a contract and is solely for market research purposes to inform future procurement activities.
262-NETWORK Contract Office 22 (36C262)

POSTED

2 days ago

DEADLINE

in 8 days
View Details

More opportunities from Department Of Homeland Security → Information Technology Acq Center

Same awarding agency

NAICS: 518210
New
Federal
Mobile Device Management (MDM) Platform ServicesThe contract encompasses the implementation and ongoing management of an enterprise Mobile Device Management (MDM) platform to secure, monitor, update, and control mobile devices across the Department of Homeland Security’s network. The scope includes deploying a comprehensive solution that ensures device compliance, enforces security policies, enables remote management, and facilitates timely software and configuration updates for all authorized mobile endpoints. The service is designed to protect sensitive government data and maintain operational continuity by providing centralized oversight of a diverse and expanding fleet of mobile devices used by DHS personnel. The work will be performed primarily in Washington and is classified under NAICS code 518210 for Data Processing, Hosting, and Related Services. This is a subcontract opportunity issued by the Information Technology Acquisition Center under the Department of Homeland Security, with no specified set-aside criteria. The contract was posted on August 6, 2026, and interested parties can access further information through the official SAM.gov workspace link. The provider is expected to deliver a scalable, resilient, and compliant MDM infrastructure that integrates seamlessly with existing DHS cybersecurity protocols and meets federal standards for data protection and device governance.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

3 days ago

DEADLINE

N/A
View Details
NAICS: 334220
New
Federal
Wireless Device and Accessory SupplyThe contract entails the supply and delivery of smartphones, tablets, mobile hotspots, and related accessories including cases and chargers to personnel within the Department of Homeland Security. All devices and components must comply with federal security standards to ensure the protection of sensitive government information and operations. The procurement is managed under the Information Technology Acquisition Center and is classified as a subcontract, indicating it supports a larger contractual framework. The North American Industry Classification System code 334220 identifies the scope as manufacturing of communication equipment, underscoring the technical nature of the products being procured. Performance of the contract is centered in Washington, reflecting the operational headquarters of the Department of Homeland Security. The solicitation was posted on August 6, 2026, and while specific delivery timelines and volume thresholds are not detailed here, the emphasis on compliance with federal security protocols signals strict adherence to cybersecurity, device encryption, and authorized software requirements. The contract underscores a critical infrastructure need: equipping federal personnel with secure, reliable mobile technology to support mission-critical functions across DHS components.
Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

POSTED

3 days ago

DEADLINE

N/A
View Details
NAICS: 541511
New
Federal
Telecommunication Expense Management (TEM)The Telecommunication Expense Management contract encompasses comprehensive monitoring, auditing, and optimization of telecom expenses for wireless services, ensuring accurate billing verification, efficient invoice processing, precise cost allocation, and detailed spend analytics. This subcontract supports the Department of Homeland Security’s Information Technology Acq Center in managing and reducing telecommunications costs through continuous oversight and data-driven insights, helping to eliminate overpayments, identify inefficiencies, and streamline financial workflows across wireless networks. The work is focused on delivering actionable spending intelligence while maintaining strict accountability and compliance with internal and federal financial standards. The contract was posted on August 6, 2026, falls under NAICS code 541511 for custom computer programming services, and is performance-based with the primary place of work located in Washington. Although the specific subcontractor or point of contact is not provided, the effort is aligned with broader federal objectives to enhance financial transparency and operational efficiency in government telecommunications procurement. The scope is designed to deliver long-term cost savings and improved fiscal discipline by leveraging advanced analytics and audit protocols to maintain control over dynamic and complex wireless expenses.
Custom Computer Programming Services

POSTED

3 days ago

DEADLINE

N/A
View Details