Governor's Office of Emergency Services (Cal OES), 9-1-1 Call Processing Equipment, RFP 26-16743 Solicitation

The California Governor’s Office of Emergency Services (Cal OES), through its Public Safety Communications 9-1-1 Emergency Communications Branch, is soliciting proposals for the procurement of 9-1-1 Call Processing Equipment (CPE) under Solicitation Number 0000039071, RFP 26-16743, with a response deadline of July 1, 2026. This action is authorized under Government Code Sections 53100-53121 to ensure statewide 9-1-1 system integrity and modernization. The solicitation seeks a Master Purchase Agreement for NENA i3-compliant CPE systems delivered via cloud, on-premise, or hybrid platforms, with a base contract term of four years and two optional three-year extensions, totaling up to ten years. All equipment must be new, currently in production, and capable of achieving 99.999% uptime during a 240-hour acceptance test at PSAP locations, where final acceptance is conducted jointly by the contractor and the public safety answering point. Technical compliance is mandatory and evaluated as a pass/fail gate before cost consideration, with no weighting applied; proposals must strictly adhere to the Statement of Work and Exhibit B technical specifications, including compliance with the CA 9-1-1 Branch Interface Control Document. Proposals must be submitted in two volumes through the state’s secure electronic portal by the specified deadline, with Volume 1 containing completed state-mandated attachments including the Bidder Declaration GSPD-05-105, Workers’ Compensation Certification, Commercially Useful Function Certification, and Confidentiality Statements for both pre- and post-award personnel. Volume 2 requires a password-encrypted Excel cost workbook using state templates, with cost submissions subject to deviation thresholds of ±15% for core cloud and on-premise components and ±50% for others. Bidders claiming small business or DVBE status must provide written proof of Commercially Useful Function. The contract includes stringent data protection rules: all 9-1-1 traffic data is state property, and contractors are strictly prohibited from accessing, using, or disclosing such data. Contractors must carry comprehensive insurance coverage, including $5 million excess liability, $1 million technology professional liability, and coverage naming the state as additional insured, with carriers holding an AM Best rating of A– or higher. Payment terms require electronic invoicing via CA911Invoicing@cal