GSA IT ePayroll and HRIT Technical Support FY27

The purpose of this task order is to acquire development and technical support for applications managed by the GSA IT HR & FinTech Services Division (IDCC) Services Division.This Task Order is intended to procure Development Modernization and Enhancement (DM&E) and Operations and Maintenance (O&M) support services for ePayroll and HR IT applications. The Government anticipates achieving the following objectives through the services provided under this contract: Deliver continuous customer support to internal GSA and external users. Furnish O&M technical support for software applications backend processes utilities and both Commercial-Off-The-Shelf (COTS) and Government-Off-The-Shelf (GOTS) software maintained by division Enhance the usability standards of existing applications ensuring compliance with federal information systems security and customer requirements Maintain proactive and responsive communication with system users to guarantee timely resolution of complex inquiries and satisfactory solutions Provide novel application solutions to fulfill customer needs adhering to GSA system development life cycle guidelines Implement System Development Life Cycle (SDLC) and a hybrid approach to project management development principles and best practices to support all projects Ensure rigorous compliance with GSA IT Security Policies and all pertinent GSA and NIST policies standards and guidelines as well as other Government-wide laws and regulations governing the usability protection and security of information technology.