HCL America, Inc. — DIR-CPO-6277

HCL America, Inc. holds a Master Cooperative Contract (DIR-CPO-6277) with the Texas Department of Information Resources to provide Deliverables Based Information Technology Services (DBITS). This IDIQ-like framework allows state and local governments, public education entities, and other public organizations within and outside of Texas to purchase IT services directly. The scope of work is conducted in an Agile environment, focusing on iterative sprints and user stories to deliver business applications. Awarded service categories include Application Development, Maintenance, and Support; Business Intelligence, Data Management, Analytics, and Automation; IT Assessments, Planning, and Independent Verification and Validation; and Project and Program Management. The contract features an initial two-year term with optional renewals and requires a 0.75% DIR administrative fee. Performance is measured against defined Service Level Agreements and accessibility standards, including WCAG 2.1 AA and TX-RAMP for cloud services. While the master agreement establishes the legal and regulatory framework—covering intellectual property, data terms, and indemnification—specific project details, including pricing, timelines, and delivery locations, are negotiated through individual Statements of Work between the vendor and the customer. Payment is processed through the Comptroller of Public Accounts and is generally due within 30 calendar days of invoice receipt.