This Government Contract opportunity from Department Of Health And Human Services was posted on May 27, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Head Start Information and Communications Center Support-Bridge

Awarded

75P00119C00075_P00003Federal

Submission Closed05/15/2020, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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General Info

Agency

Department Of Health And Human Services → Program Support Center Acq Management Svc

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Washington, DC, 20201, USA

Set-Aside

NONE

Documents

JA_75P00119C00075_P000003_05142020_SIGNED.PDF

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Timeline

PhaseAwarded

PostedMay 27

Justification (J&A)

AwardedOct 21

Contract was awarded

Submission Closed

05/15/2020, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc

Contacts2 people available

OfficeROCKVILLE, MD, 20857, USA

Organization / AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc

Office AddressROCKVILLE, MD, 20857, USA

Contacts

Ginger Lease

contact@example.gov

Peter Preston

contact@example.gov

+1 (555) 000-0000

Full Description

The purpose of this acquisition is to provide specialized services in the areas of information communications and website design and management for the Office of Head Start (OHS) and to conduct, if necessary, transition activities. The scope of the contract extension is precisely the same as for the original contract, but extending the period of performance. Specifically, this acquisition will provide a two and a half month extension of the existing contract, from May 15, 2020 through July 31, 2020, with an option for an additional six month extension, from August 1, 2020 to January 31, 2021. The contract will maintain the ongoing tasks of the Head Start Information and Communications Center (HSICC) until a new contract award can be made, following the resolution of a protest. The Head Start Information and Communications Center manages communications with the Head Start and early childhood community through the provision of - an expert contact center prepared to receive and respond to up to 50,000 inquiries and complaints per year in English and Spanish through various channels, including phone, web, and email. - the ongoing development and maturation of the Early Childhood Learning and Knowledge Center (ECLKC) website, and the ACF OHS website, meeting the information access needs of the Head Start community, including translation services as necessary. - collaboration and networking platforms for Head Start program staff. - mass communications, including the provision of webcasting technology, mass email solutions, and management of social media for the Head Start community and the general public. - NewsWatch Services, providing a complete daily digest of internet news relating the Head Start and any of its grantees - Head Start Knowledge Experts to inform the call center, communications services, and the websites. These experts serve as liaisons to the National training and technical assistance centers, OHS and its designees to facilitate the effective and timely design and posting of content. - User Feedback and Analysis, to increase the effectiveness of all OHS products and services. This includes development, implementation and analysis of surveys of system users regarding service and product satisfaction and impact, including the customer service/call center.