Salesforce Cloud Licensing and Maintenance Support

The contract encompasses ongoing licensing, maintenance, and technical support for Salesforce Government Cloud services critical to HHS systems, specifically HCAS and OAST. It includes comprehensive responsibilities for user provisioning, security management, and audit logging to ensure secure, compliant, and uninterrupted operations within the federal environment. The scope is focused on sustaining the functionality and integrity of these systems through proactive support and adherence to federal data protection standards. This subcontract, classified under NAICS code 518210, is administered by the Program Support Center Acquisition Management Service under the Department of Health and Human Services, with performance centered in Washington, DC, 20201. The contract is designed to maintain continuous service availability and system reliability, requiring the contractor to manage all aspects of cloud platform operations, including access controls, threat mitigation, and compliance documentation. The posting date indicates the opportunity is anticipated for future award in 2026, with no set-aside designation specified, and the work will be performed in alignment with federal cloud service requirements.