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Salesforce Annual Software Licenses and Support

Awarded
OS349141Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Health and Human Services, through the Office of the Assistant Secretary for Financial Resources, has awarded a sole-source contract to Carahsoft Technology Corp. for annual Salesforce software licenses, maintenance, and support services critical to the operation of the HHS Consolidated Acquisition System and the Office of Acquisition Support Tool. The contract, issued under GSA Schedule 47QTCA24A0002 with solicitation number OS349141, is a firm-fixed price agreement with a one-year period of performance running from May 2, 2026, to May 1, 2027, and a total estimated value of $160,389.94. Carahsoft is the only authorized source capable of providing the specific Salesforce products required, including Service Cloud Unlimited Edition, Lightning Platform Starter - Unlimited Edition, and Government Cloud Plus, due to their proprietary integration with HHS systems, role as the official system of record for audit compliance, and essential function in user provisioning via the Unified Financial Management System. The award is justified under FAR 8.405-6 based on the unique nature of the product and the unacceptable risk of operational disruption, system incompatibility, or degradation of audit support if an alternative vendor is used. The contract includes licensing for multiple user tiers and ensures continuous platform maintenance, security updates, and Tier I–III help desk support. Performance is centered in Washington, D.C., with oversight provided by the Acquisition Business Systems Division in Rockville, Maryland. The Contracting Officer’s Representative is Thinh Pham, and the Acting Director of ABSD, Ana Rangel, provides program management. No competitive evaluation was conducted, and no formal inspection criteria, packaging, or marking requirements are specified, as the deliverables are entirely digital services. Funding is drawn from Other Funds and tracked within the Unified Financial Management System, with no separate option periods identified beyond the base term.

General Info

HHS awards Carahsoft sole-source Salesforce licenses and support for $160,389.94 from May 2026 to May 2027.

Agency

Department Of Health And Human Services → Program Support Center Acq Management Svc

Contract Value

$691,303.39

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Washington, DC, 20201, USA

Set-Aside

NONE

Awardee

CARAHSOFT TECHNOLOGY CORP

Award Issued Date

Documents

1

Salesforce Annual Software License Limited-Sources Justification

PDF, Low priorityjustification-and-authorization
Low

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Timeline

PhaseAwarded
Posted

Award Notice

Awarded

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc
Contacts1 person available
OfficeROCKVILLE, MD, 20857, USA
Organization / AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc
Office AddressROCKVILLE, MD, 20857, USA
Contacts
Keith Harding
contact@example.gov

Full Description

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The Department of Health and Human Services (HHS), Office of the Assistant Secretary for Financial
Resources (ASFR), Office of Acquisition (OA), Acquisition Business Systems Division (ABSD), requires
Salesforce software licenses, maintenance, and associated support services necessary to sustain the HHS
Consolidated Acquisition System (HCAS) and related Office of Acquisition Support Tool (OAST) capabilities.
The objective of this requirement is to provide uninterrupted Salesforce licensing, platform maintenance, and
associated support necessary to operate, administer, sustain, and improve OAST in support of HCAS mission.


Carahsoft Technology Corp. is the only source capable of providing the required Salesforce software licenses,
proprietary platform support, and associated maintenance services necessary to sustain the HHS Consolidated
Acquisition System (HCAS) operating environment within PRISM. Salesforce also serves as the system of record for
Government audit purposes and supports user provisioning for onboarding new users into HCAS. Carahsoft is the only
source identified that can provide the required Lightning Service Cloud Unlimited Edition, Lightning Platform Starter -
Unlimited Edition, and Government Cloud products, together with the necessary maintenance and licensing support, at
a fair and reasonable price to the Government. Accordingly, no other source can satisfy the Government's requirement
without unacceptable risk of operational disruption, system incompatibility, audit support degradation, or duplication of
cost.

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