This Solicitation opportunity from New York was posted on September 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Healthcare/Revenue Cycle Optimizing Call Center

Closed

2114031State & Local

Submission Closed10/16/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

International

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2 months ago

DEADLINE

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AI Contract Overview

This contract involves a competitive procurement process initiated by SUNY Downstate Health Sciences University to select a qualified vendor capable of managing and operating a 24/7 Healthcare and Revenue Cycle Optimizing Call Center for its component hospital, University Hospital of Brooklyn. The primary goal is to establish a centralized, around-the-clock call center that enhances patient engagement by efficiently handling inquiries, scheduling appointments, and streamlining revenue cycle processes. Implementing this service aims to improve patient experience, reduce high abandonment rates, increase revenue streams, and optimize operational efficiency by consolidating call requests into a single accessible number. Additionally, the call center is expected to help SUNY-DHSU better compete in the healthcare market, decrease unnecessary emergency department visits, and promote high-quality care delivery. Interested vendors are invited to download the RFP documents, submit a completed Summary Information Form via email, and stay informed of updates through the New York State Contract Reporter. The solicitation emphasizes strict adherence to communication protocols, limiting contact to designated representatives to comply with NYS lobbying laws. The contract size is estimated between five and fifteen million dollars, with a response deadline of October 16, 2024. Key contacts include the Director of Contracts and MWBE Program Coordinator, with all correspondence required to be via email, referencing the specific RFP number and vendor name.

General Info

Agency

State University of New York (SUNY)

NAICS

517919 - All Other Telecommunications

Place of Performance

NY, USA

Set-Aside

NONE

Documents

RFP 25-155 Call Center - Q&A Update

q-and-a

High

RFP 25-155: Healthcare/Revenue Cycle Optimizing Call Center Services

rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedSep 23

Solicitation

Response DeadlineOct 16

Deadline has passed

Submission Closed

10/16/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState University of New York (SUNY)

Contacts1 person available

OfficeN/A

Organization / AgencyState University of New York (SUNY)

Office AddressN/A

Contacts

Sophia BrinniusLegal Contract Officer

contact@example.gov

+1 (555) 000-0000

Full Description

This Request for Proposal (“RFP”) solicits offers from qualified vendors (alternatively “Proposer”, “Offeror” and “Bidder”), of which vendor will be selected in providing Healthcare/Revenue Cycle Optimizing Call Center services for SUNY Downstate Health Sciences University (“SUNY-DHSU”) on behalf of its component hospital, University Hospital of Brooklyn (“UHB”). SUNY-DHSU is seeking proposals from a qualified vendor to manage and operate a 24/7 Healthcare/Revenue Cycle Optimizing Call Center. The implementation of a 24/7 Health Care Call Center/Revenue Cycle Optimizing Organization will allow SUNY to timely and safely respond to patients’ inquiries/requests. The implementation will allow SUNY to compete in the healthcare market capturing market share, schedule appointments, retain/increase patient volumes, reduce the current high abandonment rate(s), increase revenue stream, consolidate call requests to a centralized telephone number, enhance the patient experience, and reduce ED admissions currently used as a gateway for primary care services resulting in high cost of care. The Call Center allows SUNY to implement a best practice business model and offers patients an ideal site of choice for patients to receive high quality care. Those wishing to participate in this procurement may download the RFP documents attached to this advertisement and submit via email a scanned copy of the Summary Information Form (Intent to Bid/No Bid) as soon as possible. Be advised that submission of responses to the solicitation that do not reflect and consider updated information may result in your bid being deemed non-responsive to the solicitation. Any updates to the solicitation and answers to questions will be posted and released through the New York State Contract Reporter. It is the responsibility of all vendors to: Register with the New York State Contract Reporter and sign up to receive notifications about this solicitation; or Periodically check the New York State Contract Reporter for any updates or answers to questions pertaining to this solicitation. This procurement is subject to NYS Finance Law Section 139 j&k, also known as the Lobbying Law. Therefore, vendors are cautioned that the only permissible contacts for this procurement are the individuals listed below. The only individuals at SUNY-DHSU who may be contacted in connection with this matter are (1) Maureen Crystal, Director of Contracts, at contact@example.gov. For any questions regarding Minority or Women Owned Businesses (MWBE) or Service-Disabled Veteran-Owned Business contracting goals, please contact Alicia Saleh, MWBE Program Coordinator, at contact@example.gov. PLEASE NO PHONE CALLS. ALL COMMUNICATION MUST BE VIA EMAIL. SUBJECT LINE MUST REFLECT RFP #25-155 AND TITLE and VENDOR NAME