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This Justification (J&A) opportunity from Washington was posted on February 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

HealthStreamShift Wizard-Legal Notice

Awarded
PR2503614State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 24 days

General Info

Documents

5
DOCX, High priority: read this firstjustification-and-authorization
High
DOCX, High priority: read this first2 pages · presolicitation
High
PDF, High priority: read this firstaward
High
DOCX, Low priorityjustification-and-authorization
Low
DOCX, Low priorityjustification-and-authorization
Low

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Timeline

1 update
PhaseAwarded
Posted

Solicitation

Notice updated

Response deadline changed from Mar 24, 2025 to Mar 3, 2025. NAICS code added: 541519. The notice description changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyWashington Department of Social and Health Services
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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Upgrade ESH’s existing staff scheduling Software and expand to both WSH and CSTC. Solution is a web-based software as a service (SaaS) Solution . The upgrade and expansion of the existing software is needed to comply with provisions of Senate Bill 5236, passed during the 2023 Regular Session. The 2025 supplemental operating budget includes a funding request to support this purchase (030-ML-SU-SB5236 Staffing Requirements). Governor’s budget included funding for this software purchase.

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Miguel
Hillary
Keith Deutsch
Christine

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