This Government Contract opportunity from Michigan was posted on January 22, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & End-User Support Services

Closed

State & Local

Submission Closed02/24/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Solicitation # SRC0000037426

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POSTED

about 9 hours ago

DEADLINE

in 28 days

AI Contract Overview

The contract is for 24x7x365 remote and on-site help desk and end-user support services, requiring comprehensive assistance through a ticketing system to address user account management, password resets, and troubleshooting for both software and hardware issues. Support must include timely escalation procedures to ensure unresolved issues are promptly advanced to specialized teams. The services are expected to be available at all times without interruption, ensuring continuous operational readiness for end users. The solicitation is structured as a subcontract under NAICS code 541519, indicating it falls under other computer-related services. The posting date is January 22, 2025, with responses due by February 24, 2025, and the contracting entity is listed as Traverse City in Michigan, though specific office details and point of contact information are not provided.

General Info

24/7 remote and on-site IT support with ticketing, escalation, and continuous availability for Traverse City, MI.

Agency

Michigan → Traverse City

NAICS

541519 - Other Computer Related Services

Place of Performance

MI, USA

Set-Aside

NONE

Documents

This scope was carved out of 17.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Technology Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJan 22

subcontract

Response DeadlineFeb 24

Deadline has passed

Submission Closed

02/24/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyMichigan → Traverse City

ContactsNo contacts available

OfficeN/A

Organization / AgencyMichigan → Traverse City

Office AddressN/A

ContactsNo contact information available

Full Description

24x7x365 remote and on-site help desk support using a ticketing system, including user account management, password resets, software and hardware troubleshooting, and escalation support.

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