This Government Contract opportunity from Texas was posted on July 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & Tier 1 Technical Support

Closed

State & Local

Submission Closed08/04/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut

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Gwinnett County Government

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IT Infrastructure Architecture & Change Management

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AI System Implementation and Engineering Services

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

South Dakota State Government

POSTED

DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 21 hours ago

DEADLINE

in 20 days

AI Contract Overview

The contract seeks a subcontractor to provide frontline technical support for TDCJ users of the Creditron system, addressing issues such as login failures, data entry inaccuracies, and system navigation challenges. Support must be delivered promptly and effectively to ensure uninterrupted operations for end users across the Texas Department of Criminal Justice. The role is categorized as Tier 1 help desk support, requiring strong problem-solving skills, familiarity with enterprise software environments, and the ability to communicate technical solutions clearly to non-technical staff. The opportunity is posted under NAICS code 541512 and is classified as a subcontract with no set-aside designation. The solicitation was published on July 21, 2026, and responses are due by August 4, 2026, at 4:00 PM Central Time. All support activities are expected to be performed in support of the Texas Department of Criminal Justice, though the exact physical location of performance is not specified. Interested parties must submit proposals through the Texas SmartBuy portal using the provided link.

General Info

Tier 1 help desk support for TDCJ’s Creditron system, due August 4, 2026, via Texas SmartBuy.

Agency

Texas Department of Criminal Justice

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of IW250906.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Creditron Software Maintenance Renewal Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJul 21

subcontract

Response DeadlineAug 4

Deadline has passed

Submission Closed

08/04/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline technical support to TDCJ users of the Creditron system, including troubleshooting login issues, data entry errors, and system navigation.

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