This Government Contract opportunity from Missouri was posted on February 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and Tier 1/Tier 2 Technical Support

Closed

State & Local

Submission Closed05/23/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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Suffolk County Council

POSTED

DEADLINE

AI AVATAR (Suffolk Economy)

Solicitation # GHI/ED/PSR1

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City of Willows

POSTED

about 11 hours ago

DEADLINE

in 13 days

AI Contract Overview

This subcontract opportunity, issued by the State of Missouri, seeks a provider to deliver comprehensive Help Desk and Tier 1/Tier 2 technical support. The selected contractor will be responsible for providing 24/7 assistance to inmates, staff, and external users, focusing on critical tasks such as troubleshooting, managing account access, and handling escalation processes in strict accordance with established service level agreement requirements. The procurement is categorized under NAICS code 541511 and was posted on February 9, 2024. Interested parties must submit their responses by the deadline of May 23, 2024. Further details and submission guidelines can be accessed through the Missouri Buys bid board.

General Info

Agency

State of Missouri - Other Departments

NAICS

541511 - Custom Computer Programming Services

Place of Performance

MO, USA

Set-Aside

NONE

Documents

This scope was carved out of RFPT30034902401580.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Offender Communications Services - Department of Corrections and OA ITSD

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedFeb 9

subcontract

Response DeadlineMay 23

Deadline has passed

Submission Closed

05/23/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState of Missouri - Other Departments

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Missouri - Other Departments

Office AddressN/A

ContactsNo contact information available

Full Description

Provide 24/7 technical support for inmates, staff, and external users, including troubleshooting, account access, and escalation management in compliance with SLA requirements.