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Help Desk and Tier 2 IT Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract with the Texas Department of Information Resources focuses on providing Help Desk and Tier 2 IT Support. The scope of work involves delivering ongoing technical assistance, including the resolution of incidents, management of service requests, and continuous system monitoring to ensure operational stability. These services are to be delivered according to defined service level agreements and may be performed either remotely or on-site. The contract is categorized under NAICS code 541519 and was posted on July 27, 2026. It is structured as a subcontract aimed at maintaining critical IT infrastructure and user support for the agency. Further details regarding the specific terms and conditions can be found through the provided DIR contract link.

General Info

Subcontract for Texas DIR providing Help Desk and Tier 2 IT support services.

Agency

Texas Department of Information ResourcesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DIR-CPO-6277.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HCL America, Inc. — DIR-CPO-6277

AI Contract Breakdown

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Timeline

PostedJul 27

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Organization & Contact Information

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AgencyTexas Department of Information Resources

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Information Resources

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing technical support including incident resolution, service requests, and system monitoring under defined SLAs, potentially remote or on-site.

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