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This Subcontract opportunity from Defense Nuclear Facilities Safety Board was posted on March 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Help Desk & Tier 2 IT Support Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513
New
Federal
Sole Source Special Notice for DOT's Non-Competitively Adding Three Watch-Officers to Echelon Services, LLC's Existing Transportation Operations Center (TOC) Contract
Solicitation # 693JK427R500002
The U.S. Department of Transportation (DOT) is issuing a sole-source modification, numbered 27, to the existing Transportation Operations Center (TOC) support-services contract (No. 693JK423C500009) held by Echelon Services, LLC. This modification aims to address staffing deficiencies within the Departmental Office of Intelligence, Security and Emergency Response (S-60) by adding three operational Watch Officers, consisting of two Senior Watch Officers and one Journeyman Watch Officer. The addition is valued at $1,315,961.03, bringing the envisioned revised contract value to $7,505,455.83. The period of performance for these additional personnel runs from December 1, 2026, through September 30, 2028, with work performed at the DOT Headquarters in Washington, DC. The added personnel will be responsible for continuous operational monitoring, incident identification, and the development of situational awareness and reporting to maintain a 24/7 operational coordination capability. They must be proficient in National Incident Management System (NIMS) principles and Incident Command System (ICS) concepts, with demonstrated experience in emergency management, crisis communications, and recovery coordination. The DOT has justified this sole-source award based on the need for speed, efficiency, and continuity of transition, though the final signing is contingent upon the contracting officer determining that the pricing is fair and reasonable.
693JK4 Ost

POSTED

2 days ago

DEADLINE

in 14 days

AI Contract Overview

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This subcontract opportunity is for Help Desk and Tier 2 IT Support Services supporting the Defense Nuclear Facilities Safety Board in Washington, DC. The primary scope of work involves providing specialized technical assistance for Microsoft 365 applications, troubleshooting complex user issues, managing service tickets, and offering direct support to system administrators within a government environment. The requirement is categorized under NAICS code 541513. Interested parties must note the tight turnaround for this opportunity, as it was posted on March 9, 2026, with a response deadline of March 14, 2026.

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Washington, DC, 20004, USA

Set-Aside

NONE

Documents

This scope was carved out of DIT20260001.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DNFSB IT Support Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDefense Nuclear Facilities Safety Board → Defense Nuclear Facility Safety Board
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2 help desk support for Microsoft 365 applications, troubleshoot user issues, manage service tickets, and support system administrators in a government environment.

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