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Web-Based Technical Support and Workflow Optimization

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFB-IS-27200336.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

2711001-IHSS Interview Transcription Tool

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Timeline

Posted

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Response Deadline

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Organization & Contact Information

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AgencyCalifornia → Internal Services Department
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing technical support and refinement of software templates and workflows for prime contractors on County of Los Angeles Department of Public Social Services projects. Provides unlimited web-based support in group and 1-on-1 settings and manages AI chat-based refinement tools to improve output quality. Must comply with County security controls for hardware/software connecting to County systems. Delivers ongoing support services and refined software templates.

Similar Contracts

Same NAICS industry code

NAICS: 541513
New
Federal
Sole Source Special Notice for DOT's Non-Competitively Adding Three Watch-Officers to Echelon Services, LLC's Existing Transportation Operations Center (TOC) Contract
Solicitation # 693JK427R500002
The U.S. Department of Transportation (DOT) is issuing a sole-source modification, numbered 27, to the existing Transportation Operations Center (TOC) support-services contract (No. 693JK423C500009) held by Echelon Services, LLC. This modification aims to address staffing deficiencies within the Departmental Office of Intelligence, Security and Emergency Response (S-60) by adding three operational Watch Officers, consisting of two Senior Watch Officers and one Journeyman Watch Officer. The addition is valued at $1,315,961.03, bringing the envisioned revised contract value to $7,505,455.83. The period of performance for these additional personnel runs from December 1, 2026, through September 30, 2028, with work performed at the DOT Headquarters in Washington, DC. The added personnel will be responsible for continuous operational monitoring, incident identification, and the development of situational awareness and reporting to maintain a 24/7 operational coordination capability. They must be proficient in National Incident Management System (NIMS) principles and Incident Command System (ICS) concepts, with demonstrated experience in emergency management, crisis communications, and recovery coordination. The DOT has justified this sole-source award based on the need for speed, efficiency, and continuity of transition, though the final signing is contingent upon the contracting officer determining that the pricing is fair and reasonable.
693JK4 Ost

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