2711001-IHSS Interview Transcription Tool

The Internal Services Department for the County of Los Angeles is soliciting bids for the IHSS Interview Transcription Tool under solicitation RFB-IS-27200336. The project requires the provision of 1,000 annual organization licenses for a tool capable of automatically converting raw information into structured assessments, case files, and reports. Key technical requirements include a customizable Knowledge Base for DPSS policies, a private knowledge hub, and a configurable template library. The tool must support live translation for English, Chinese, Farsi, Korean, Russian, Spanish, and Vietnamese, with an independently assessed accuracy rate exceeding 96%. The contract will be awarded to the lowest total acceptable offer that meets the operating requirements of the using department. Bidders must submit their responses via the Vendor Self Service portal by November 23, 2026, including all required exhibits from Appendix A and a manufacturer certification of authorization. The successful vendor must adhere to strict information security and privacy requirements, maintain cyber liability insurance, and comply with CAL/OSHA safety standards. Payment terms are net 30 days, with a reduced 15-day term for certified Local Small Business Enterprises.