IT Network and Maintenance Support Services

The Sanford Housing Authority is soliciting proposals for IT Network and Maintenance Support Services under solicitation 27-002. The contract involves providing comprehensive IT support for the Agency and Central Carolina Strategic Developers, including network monitoring, systems administration, security and recovery planning, hardware support, and technical troubleshooting. The initial term is two fiscal years, with options for up to three additional one-year renewals, not to exceed a total of five consecutive fiscal years. Onboarding must be completed within 30 calendar days of the Notice to Proceed, and the contractor must adhere to strict on-site response times: two hours for high-priority requests and two business days for normal-priority requests. Proposals are due by December 2, 2026, and must be submitted as a searchable PDF via the eProcurement Marketplace. Evaluation is based on a weighted scoring system: proposal pricing and fees (20 points), relevant experience and past performance (30 points), approach and engagement (25 points), and organizational capacity and staffing (25 points). The contractor must provide an account manager and lead technician and comply with various federal and state regulations, including the Byrd Anti-Lobbying Amendment, HUD equal opportunity provisions, and North Carolina E-Verify requirements. Mandatory certifications include maintaining a drug-free workplace and ensuring no organizational conflicts of interest exist.